Customer Services

ORDER

Payment Methods The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund.

The following payments are accepted

● Credit card

You can pay by Visa and Mastercard. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

● Paypal

You can choose to pay with credit card or your already registered PayPal account.

Changing or cancelling your order

For details on your 14 day right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation.

You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

To exercise this right of cancellation:

Contact us by email at info.taslimak.co.uk

Follow the returns instructions as laid out in the Returns and exchanges section of this site.

Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site

We recommend that returned goods be sent via insured, traceable delivery for your protection.

Please note that you do not have a cancellation right with regards to customised products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

● Item(s) not available

● Difficulty in processing your payment information

● Cannot ship to address provided

● Duplicate order was placed If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items.

If you are interested in alternative products, please contact our Customer Service Team by email [email protected].

SHIPPING

We are only shipping in the UK at the movement. Destination: United Kingdom (Domestic) (England, Scotland & Wales excluding Scottish Highlands and Islands) Kindly note that delivery to rural addresses can result in longer delivery times. All orders are shipped with Royal Mail Royal Mail usually operates between 9am—6pm on business days.

Important information

All orders are fully traceable through our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability.

Insurance

TASLIMA K insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by TASLIMA K.

RETURNS & EXCHANGES

TASLIMA K has a 14-day return policy: you have 14 days from when your order is delivered to ship it back to our head office for a refund or exchange. Contact us at [email protected] with your order number if you have any problems.

Returning your purchase

-Email [email protected] to authorise a return.

-Returns will be at the customers expense.

-You can view your orders and must request a return or exchange item for any unwanted items.

-Place the item(s) in the original shipping bag, or any other solid posting bag.

-Close the bog and tape it securely.

-Accepted returned items will be credited to the payment method used to originally purchased the items.

-No returns accepted on any sale items

Exchanges

Purchased items are exchangeable into a different size. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style or colour, please return your item/s to us and simply purchase the new piece separately at www.taslimak.co.uk.

- No Exchanges accepted on any sale items

Receiving a refund

Your refund will be credited to the same form of payment from where the purchase was made. Please note that in case of a written notice and proof of a return to TASLIMA K within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund. Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Important information

-Items must be returned to us in perfect condition accompanied by the return information label.

-Make sure all products are exactly as you received them, with tag and seal still attached.

TASLIMA K quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.